Billing & Refunds

1. What Premium includes

Premium unlocks the full tool library beyond the 20 free tools, members-only guides, the community area and your personalised dashboard. Current inclusions and prices are shown on the Plans page.

2. Payment processing

Payments are processed by Stripe. We never see or store your full card number. Your bank statement will show the descriptor configured for MineBuildr. Applicable sales tax, VAT or GST is calculated and shown at checkout where required.

3. Automatic renewal

Subscriptions renew automatically at the end of each billing period at the then-current price, using your saved payment method, until you cancel. By subscribing you authorise these recurring charges.

4. Cancelling

Cancel at any time from your account settings or the Stripe billing portal, with no fee and no need to contact support. Cancellation takes effect at the end of the current paid period; you keep Premium access until then and are not charged again. We do not automatically prorate a partial period.

5. Refunds

• 14-day goodwill refund: if you are unhappy within 14 days of your first Premium payment, email cyberprosoftware@gmail.com and we will refund that payment in full.
• Duplicate or accidental charges are refunded in full whenever we can verify them.
• If a paid feature is materially broken or discontinued during your paid period, we refund the unused portion pro rata.
• Renewal payments are generally non-refundable once the new period has started, though we review requests made within 7 days of an unnoticed renewal in good faith.
• Accounts terminated for serious Acceptable Use violations are not eligible for a refund.

Approved refunds are returned to the original payment method, typically within 5 to 10 business days depending on your bank.

6. EU and UK withdrawal rights

Consumers in the EEA and UK have a 14-day right of withdrawal on digital services. By starting to use Premium immediately you agree that performance begins during the withdrawal period and acknowledge that the right to withdraw is lost once the service has been fully supplied. Our 14-day goodwill refund above is offered regardless.

7. Failed payments

If a payment fails, Stripe retries over several days and we email you. Premium access is paused if the payment ultimately fails, and resumes as soon as a successful payment is made.

8. Price changes

We give at least 30 days' notice by email before any price increase affecting your subscription. You may cancel before the new price takes effect.

9. Chargebacks

Please contact cyberprosoftware@gmail.com before opening a chargeback — we can usually resolve issues faster. Accounts with an open chargeback may be suspended until it is resolved.

10. Invoices and receipts

Receipts are emailed automatically after each payment, and every invoice is available in the billing portal linked from your account settings.